Al Ghurair Facility Management Support System: Enhancing Efficiency Through the Ticketing System
Introduction to This Manual
The Al Ghurair Facility Management Support System User Guide is at your service. This tailor-made solution allows consumers to submit requests easily while facilitating Al Ghurair Facility Management’s (AGFM’s) efficient tracking, management, and resolution of these issues through a streamlined web interface.
The Ticketing System provides a straightforward interface for both residents and AGFM staff, making the process quick and easy for everyone.
The Ticketing Process
Laravel, a powerful framework powered by PHP and Javascript, is used to create the Ticketing System. It has three primary sections:
a. Public ticketing (user)
b. Agents Panel (employee)
c. Admin panel
Providing residents of AGFM with a simple and effective method of voicing concerns, submitting requests, and offering feedback is the major focus of the Ticketing System. It allows for a methodical procedure to be followed, which guarantees that all concerns will be fully handled.
The Ticketing System is simple to use. Residents can scan a QR code that links directly to the AGFM support website page. Users then provide pertinent information, including their block number, flat number, topic of concern, and issue description.
Users can provide visual evidence of the issues they are experiencing by uploading photographs or videos to their support requests. With this new data, AGFM is able to determine efficiently which problems are most pressing and how to best solve them.
Residents are given a unique link and ticket number after making a request, making it easy for them to monitor the progress. Users can check in on the status of their ticket by selecting “Search Ticket” from the main menu.
Email notifications will be sent every time a reply is added by an admin or agent. This keeps residents in the know so that things go as smoothly as possible for everyone involved.
Anyone who needs assistance from the AGFM Maintenance Department is just one of the many target audiences for the Ticketing System. Whether it’s a request for service, a technical problem, or just a question, the system makes it easy to get answers quickly.
Submitting a ticket is as easy as filling out a form with the necessary information. In addition to the requestor’s name, block number, email address, priority level, flat number, and subject, the form also records these other crucial pieces of data.
The “Description” option allows users to give a detailed description of the problem that needs fixing. The internal teams at AGFM are better equipped to deal with the situation now that they have access to this information.
Users can add contextual photographs and videos to the incident report for better understanding. When addressing issues with vision or apparatus, this function is extremely useful.
A confirmation pop-up will show at the top of the page post submission, giving the user their individual ticket number. In addition, users receive an email with this data, so they may check on the status of their ticket at any time.
A user’s ticket can be located in the system using both the Ticket ID and the link to the specific page it was purchased on. Users can also easily respond to AGFM’s replies via the same URL or email address.
Users can select the “Associate Asset” feature within the system to associate the incident with a particular asset or piece of equipment. The ability to monitor the effects of previous problems and learn from them has been beneficial to AGFM’s IT department.
In conclusion, the Ticketing System of the Al Ghurair Facility Management Support System is an effective tool for streamlining the administration of requests by both residents and AGFM staff. Its intuitive design, effective communication, and precise tracking make it a crucial tool in ensuring that AGFM provides first-rate assistance to its inhabitants.
AGFM’s Ticketing System continues to innovate in the fields of facility management support and customer satisfaction thanks to its user-friendly design and reliable operation. Because of AGFM’s dedication to quality, residents can be assured that their already great living experience will only improve as the system develops.
